Low marks for college call handlers

first_imgRelated posts:No related photos. Low marks for college call handlersOn 26 Sep 2000 in Personnel Today Previous Article Next Article Comments are closed. The quality of training for university employees was called into question this week after undercover researchers found staff failed to respond properly to calls from prospective students.The researchers – posing as ideal postgraduate students – found half their calls did not even trigger the offer of a prospectus.The exercise was carried out by recruitment advertising agency the Scott Edgar Group. It primed three researchers to ring the same 100 universities in August asking for information on a business or management style course. They wanted the answer to seven basic questions, such as course content, cost and duration.Each was presented as a perfect postgraduate student. They had decent degrees, good professional experience and were offering to pay for their course.But only half the calls resulted in the member of staff offering to send a prospectus to the caller.One in 13 of the attempts met the response “call back later”. Only a fifth of calls led to an offer of help to research the enquiry and only 7.3 per cent rated a very good verdict on a scale ranging from very good to very poor.Research manager Tim Rotchell said, “Researchers felt they were talking to temps or even students and weren’t given the web site even though universities are spending a lot of money setting them up.”last_img read more

Vermin welcome Christmas

first_imgStudents clad in ugly sweaters and Santa hats will flock to Carroll Hall tonight from 6 to 10 p.m. for the annual Carroll Christmas. “It’s a great, festive time to get in the Christmas spirit,” Carroll Christmas commissioner junior Mike Weiss said. Weiss said the event includes a performance from the Glee Club, a tree lighting ceremony with a 17-foot tree, pictures with Santa, free food and much more. Weiss said he is most looking forward to the annual cookie contest, which will take place at 8 p.m. “For the past two years I’ve been in the picture … and I missed the cookie contest both years,” Weiss said. “One of the R.A.’s moms has won it for three years in a row, and I’m dying to eat these award-winning cookies.” The trek to Carroll will be easier this year, thanks to funding from the Student Union Board (SUB) for a horse and carriage to take students from the LaFortune Student Center to Carroll Hall between 6 and 8 p.m. Carroll SUB commissioner, sophomore Ethan Montemayor, said the carriage rides will be a big draw, but the walk to Carroll will be equally as pleasant. “The path will be lined with luminaries, so it is a very pretty walk on a nice December evening,” Montemayor said. Also new this year will be a service project that visitors can complete during the event, Weiss said. “It is in conjunction with another club,” Weiss said, “and it is writing letters to soldiers abroad or people in underdeveloped countries.” Because Carroll is such a small dorm, everyone pitched in to help with their signature event, Weiss said. “Everyone has been downstairs, decorating every night,” Weiss said. “It’s a big community-building event.” Montemayor said the willingness of all the Vermin to set up the event makes Carroll Christmas so successful. “Everyone’s been pitching in a bunch,” he said. “It’s really nice to see all years here at Carroll, from freshmen to seniors, all pulling for this event to happen.” Montemayor said the multiple contributions from dorm residents has made the decorations quite impressive. “The halls are decked,” he said. In addition to decorating, the men of Carroll also took shifts to publicize the event. “I would say half the dorm signs up for a shift to hand out fliers and candy canes outside both dining halls Thursday and Friday afternoon,” Weiss said. Weiss said the men of Carroll are very excited for their signature event. “It’s the week we all look forward to, despite the fact that everyone has finals and all sorts of papers due in the next two weeks,” he said. Montemayor said he is expecting a large turnout for the event. “It’s a great time to come out, have a bit of a walk, meet some great people, have some food, have some cookies, take a picture with Santa, listen to the glee club — you can’t go wrong,” he said.last_img read more

Yorkshire and BB&O take first day honours

first_img29 Aug 2017 Yorkshire and BB&O take first day honours “Our middle order did very well today, they were very solid and I’m very happy with a win against Staffordshire. Now we’re looking forward to tomorrow.”  The northerners announced their intentions when they won all three morning foursomes before surging out with a confident singles performance.  Despite their youth however, they calculate they have the lowest handicap aggregate of all the teams at plus-1.8. “That’s testament to how good the boys are,” said Grimsey.  Yorkshire and BB&O – Berks, Bucks & Oxon – took the honours on the first day of the English Boys’ County Championship at Northamptonshire County Golf Club.  Yorkshire were on top form, beating Somerset 8-1, while BB&O had the upper hand all day as they played their way to a 5.5-3.5 win over Staffordshire.  But behind them the BB&O players were taking charge of their games, notably Harrison Arnold who romped to an 8/6 win. Fraser Bown (4/3) and Melan Dhaubhadel, pictured right, (5/4) secured the team’s win – but Staffordshire went on fighting in the other two games. Images copyright Leaderboard Photography Harry Fearn was two down after nine but went on to win his game 4/2, while James Wilkes staged a great fight back to take BB&O’s Taylor Paul to the 18th. Wilkes had been four down after seven but eventually stood on the 18th tee all square – however Paul refused to give way and they halved the last in par.   BB&O team manager Marc Grimsey had much praise for his young team, which includes a 14-year-old and two 15-year-olds.  For the rest though, Yorkshire was definitely in charge. Michael Hay led the way in the top match, winning three holes in a row to finish 3/2. The others followed rapidly with big wins from George Heath (7/5) and Charlie Daughtry, pictured top (6/4) and solid results from Jack Leversidge and Callum Macfie (both 4/3).  BB&O will meet Somerset tomorrow.  Tomorrow they’ll play Staffordshire and Robinson went on: “No doubt they’ll come out with a point to prove and want to beat Yorkshire and we have to make sure we are up to that challenge.”  Their play pleased coach Steve Robinson but he quickly said: “We are aware that one win doesn’t win the tournament, so we’ve just got to keep everyone on task and make sure that our standards and behaviour are the same every day.” Click here for full scores In the day’s other match, BB&O gave themselves an all-important advantage with their 2-1 lead after the foursomes. They lost the top singles when Staffordshire’s Jack Smith struck a blow for his team’s morale with his 4/2 win over England U16 international Conor Gough.  Only Somerset’s Huxley Howell was able to defy them, breaking clear of James Swash by winning the 11th 12th, 14th and 16th to take his point 4/2.  Tags: BB&O, Boy’s County Finals, Yorkshirelast_img read more

Saint Martin’s Announces Co-speakers for the 2016 Commencement

first_imgFacebook0Tweet0Pin0Submitted by Saint Martin’s University Distinguished alumni Armandino “Dino” A. Batali ’59 and Terence Monaghan ’62 will share the Commencement speaker role when they address the Class of 2016 during the graduation ceremony Saturday, May 7, at Saint Martin’s University, 5000 Abbey Way SE., in Lacey.“Both Dino Batali and Terry Monaghan have excelled as Saint Martin’s alumni.  Their gift of time, their incredible talent, and their amazing courage have helped make Saint Martin’s an outstanding university,” says President Roy F. Heynderickx, Ph.D. “ We thank them for their generosity and for their leadership and service on our Board of Trustees and as active alumni.  They exemplify what it means to be called a ‘Saint.’”Armandino Batali is one of the keynote speakers at the 2016 Saint Martin’s commencement.Armandino Batali graduated from St. Martin’s College in 1959 with a Bachelor of Arts in Pre-Medical studies. His career spanned three years in the pharmaceutical industry and then some 32 years at Boeing, primarily in the field of Process Engineering and Quality Engineering. He spent about 15 years in Europe, living in Spain and England in Senior Management. He developed sources for the Boeing Commercial Unit, providing technical support to the many European and Middle East countries production facilities that were contracted to produce parts and assemblies for Boeing.  He retired in 1996. It was time for a second career.Batali and his wife, Marilyn, a nurse practitioner, opened Salumi, a small restaurant and deli in Pioneer Square in Seattle some 100 yards from where his grandfather Angelo Merlino opened the first food import business in the Northwest, in 1903.  The intent of this second career was to provide real homemade Italian Foods and specialty cured meats enhanced by his experiences working with butchers in Italy and Spain.The couple’s son, Mario, is a renowned chef who is co-host of ABC’s Emmy Award-winning “The CHEW” and operates approximately 30 restaurants around the world, in conjunction with his partner, Joe Bastianich. Dino Batali supported Gala, Saint Martin’s University’s signature fundraising event for scholarships, for the past 5 years, serving as chair of the event and providing several top chefs as Gala highlighters, including his son, Mario.Terence Monaghan joins Armandino on the stage for Saint Martin’s Commencement.Terence Monaghan graduated in 1962 with a Bachelor of Science in Civil Engineering from Saint Martin’s College. His career in engineering included serving as President of VECO Engineering, a multinational firm based in Anchorage, Alaska, with offices worldwide. He retired in 2000.A member of the Saint Martin’s University Board of Trustees since 2003, Monaghan has served the board in various capacities, including as president and as a member of several board committees, including the Facilities Committee, Institutional Advancement, Executive Committee, as chair of the Committee on Trustees and as co-chair of the Engineering Campaign Committee.  His honors and awards include receiving the Saint Martin’s College Distinguished Alumni for Professional Achievement in 1996, the Utility Contractors Association’s Engineer of the Year recognition and the Engineers Council’s National Award. Monaghan served in the military with the U.S. Marine Corps.The Monaghans have owned homes in Lacey, Washington and Beaux Village, Washington, where he once served as mayor, Blaine, Washington and Anchorage, Alaska. For a time, Monaghan and his wife, Mary Louise ’60, lived in and owned a farm in Ireland. Proceeds from the sales of their various properties and investments have been donated to Saint Martin’s. They continue to be active financial supporters of the University. The Monaghans have three children and six grandchildren, three of whom currently attend Saint Martin’s University.Both speakers will be recipients of a Doctor of Humane Letters, honoris causa.last_img read more

Meet Keylee Marineau, Thurston County Public Health’s New Coordinator for the…

first_imgFacebook228Tweet0Pin0Submitted by Thurston County Public Health and Social ServicesKeylee Marineau is smart, and funny—and she’s been working with the unsheltered population for close to ten years, ever since she was a contracted therapist for Partners in Prevention Education. Her experience at Rosie’s Place working with youth and young adults experiencing homelessness has given her a broad perspective. 40 percent of young people on the street identify as LGBTQ and most give their number one reason for being homeless as either being kicked out of their home, or feeling unsafe in their home. “That’s not a problem the County can solve alone.”“’Solving’ the problem of homelessness goes way beyond finding housing for people,” she explained. “Getting people off the street touches on all kinds of issues, and requires all kinds of partners. It’s about lack of affordable housing. It’s about mental health. It’s about homophobia, childhood traumas, and racism. It’s about health inequities—the availability of care, and systems inequities. It’s about chemical dependency. There is really no part of our culture that doesn’t impact this population. The problem is societal, and cultural—and so the solutions also have to be societal, and cultural. We will all have to work together.”As the Homeless Prevention Coordinator, Keylee is charged with working toward four overarching goals:Prevent homelessness before it happensIdentify those people who are without homesRespond to those unsheltered people with resourcesDevelop opportunities to develop affordable housingThe ultimate goal is to get unsheltered populations off the street and into affordable housing. To do this, Keylee represents the County by coordinating with all the partners and programs that are working on pieces of the problem. She’ll need to develop short and long-term goals, in collaboration with those partners, while engaging with the Thurston County community at large. The frustrations and hurdles are many, but Keylee is optimistic.“It’s not going to happen overnight,” she admitted. “I wish it could. But the bottom line is that we have incredibly active and caring organizations and program leaders across a broad sweep of the County, and we have lots of people in the broader community who want to help problem solve and find solutions.”It can be hard to get an accurate count of the homeless population because of the transient nature of the population. The current estimate is around 1000, but the actual count could be higher. The annual Point in Time census just took place on January 24th, so there will be updated numbers soon. While the numbers aren’t yet in for this year, we did see unprecedented turn out of community members wanting to volunteer. That is very hopeful for the future.Keylee’s currently reviewing the County 5-year Homelessness Plan and working with providers and the City of Olympia to develop next steps. She wants to engage with the broader community too. “I want to hear what innovative solutions people have in mind. The County wants to do everything it can to help, not only because these are community members that need our help, but because part of our mission is to acknowledge and address health inequities. The recent impacts of the Federal shutdown nation-wide are a good reminder that many more people are just one bad situation away from ending up on the streets themselves.”Regardless of the complexities of the problem, Thurston County is lucky to have Keylee’s experience and engagement focused on finding solutions.last_img read more

Leonardo Woman Indicted In Accident That Killed Teen

first_imgBy John BurtonFREEHOLD – A county grand jury on Monday indicted a Middletown woman investigators say was responsible for the hit-and-run death of an Atlantic Highlands teenage girl last summer.The grand jury handed up the four-count indictment for Toni A. Marletta, 50, a resident of Thompson Avenue in Middletown’s Leonardo section, according to the Monmouth County Prosecutor’s Office.Marletta faces charges of one count of second degree knowingly leaving the scene of an accident resulting in a fatality; one count of second degree endangering the welfare of a child; and two counts of third degree endangering the welfare of a child, resulting from a July 7, 2015 motor vehicle collision in Leonardo.In addition, Marletta last summer was issued a motor vehicle summons related to the collision for failure to report a motor vehicle collision; operating an uninsured motor vehicle; and for having an unsafe tire, according to law enforcement authorities.Middletown police were dispatched at approximately 8:24 p.m. last July 7 to state Highway 36 in the area of Avenue D in Leonardo for a report of a pedestrian struck by a vehicle. Responding officers discovered the victim, 15-year-old Marissa Procopio, Atlantic Highlands. Procopio was transported to Jersey Shore University Medical Center, Neptune, where she died the following day from her injuries.The investigation conducted by Middletown police detectives with the assistance of the county prosecutor’s office determined Procopio was crossing Highway 36 at the Avenue D intersection when she was hit by the vehicle allegedly driven by Marletta.Family members said at the time that Procopio, a Henry Hudson Regional School student, was crossing the highway on her way home to meet her 9 p.m. curfew.Authorities charged that Marletta had three 16-year-old girls in the car at the time of the collision and fled the scene following the collision. Police were able to identify Marletta’s vehicle through security video recorded by a business in the vicinity of the collision. When Marletta’s vehicle was located that evening, investigators said it displayed damage consistent with the collision.Marletta turned herself in to Middletown police and was released pending the outcome of the investigation. Authorities on July 15, 2015, initially charged her with knowingly leaving the scene of an accident and took her into custody, taking her to the Monmouth County Correctional Institution, Freehold, on $150,000 bail without the option to post a 10 percent bond. Succeeding in her subsequent bail reduction hearing, Marletta was allowed to post a 10 percent bond and was released last Aug. 4, according to the Monmouth County Prosecutor’s Office.A conviction on a charge of the leaving the scene of an accident resulting in a fatality carries with it a maximum penalty of 10 years in state prison; the second degree endangering offense also could result in a maximum 10-year prison sentence pending a conviction; and the third degree endangering offenses could result in three-to-five-year prison sentences for each charge, according to the prosecutor’s office.last_img read more


first_imgJOCKEY PRAT WINS FIRST RACE ON COMEBACK SINCE BEING INJURED SEPT. 17 AS HE TAKES    $75,000 BLUE NORTHER WITH BELVOIR BAY; MILLER TRAINEE GETS MILE ON TURF IN 1:36.15 –30– PICK SIX CARRYOVER OF $80,136 INTO WEDNESDAY, TOTAL PICK SIX POOL SHOULD APPROACH $500,000ARCADIA, Calif. (Dec. 27, 2015)–English-bred Gender Agenda sat close to the pace and saved ground throughout en route to winning Sunday’s Grade III, $100,000 Robert J. Frankel Stakes at Santa Anita. Ridden by Rafael Bejarano, she broke from post positon 10 among a field of 12 fillies and mares three and up and shadowed favored Glory and Mike Smith until well inside the sixteenth pole, when she took charge in the final 50 yards, holding off the late charge of runner-up Stormy Lucy by a neck while getting a mile and one eighth on turf in 1:50.29.“I was afraid we were going to be too close to the lead, but when I saw the slow pace (24.16, 49.17, 1:14.35, 1:38.64), I knew we were okay,” said Bejarano, who got his second of what would be three wins on the day. “Out of the gate, I let the favorite go and tried to force her to the lead. I just put us second and followed them.Fifth behind Stormy Lucy in the Grade I Matriarch at Del Mar on Nov. 29, Gender Agenda was off at odds of 10-1 and paid $23.80, $10.40 and $6.80. Owned by Santa Anita Chairman Keith Brackpool, Alon Ossip and Timothy Ritvo, the 4-year-old filly by Holy Roman Emperor improved her overall mark to 18-5-3-3. With the winner’s share of $60,000, she increased her earnings to $287,108.“This filly’s been unlucky,” said Brackpool. “She’s had full fields in almost everything she’s gone up against. I’m thinking, ‘When are we going to get a decent shot?’ He (Rafael Bejarano) rode her beautifully today. She rated beautifully and she’s a nice filly.”Stormy Lucy, who won the Matriarch with Kent Desormeaux up at odds of 65-1, validated that effort by running a huge second from off the pace, finishing a nose in front of pace setting Glory.“I got out too late,” said Desormeaux. “She was best today…”The second choice at 4-1, Stormy Lucy paid $5.80 and $4.20.Ridden by Mike Smith, Glory seemingly had conditions to order, as she made an easy lead and set what appeared to be moderate fractions.“She ran great,” said Smith. “If the grass was a little firmer, maybe she would’ve hung on, but she ran great.”Off at 5-2, she paid $3.80 to show.There were no winning tickets in Sunday’s Pick Six, resulting in a carryover into Wednesday of $80,136. Wednesday’s total Pick Six pool should approach $500,000. First post time for an eight-race card is at 12:30 p.m. Admission gates will open at 10:30 a.m.center_img Sidelined due to multiple spinal fractures and a collapsed lung sustained in a spill at Los Alamitos on Sept. 17, jockey Flavien Prat returned to action on Saturday at Santa Anita and the native-Frenchman registered his first win on the comeback trail in Sunday’s $75,000 Blue Norther Stakes, as he guided the Peter Miller-trained Belvoir Bay to an emphatic 7 ¼ length win while covering one mile on grass in 1:36.15.Breaking from post position three in a field of nine 2-year-old fillies, English-bred Belvoir Bay sat a close second behind eventual third-place finisher Sweet Queen for the first half mile and then assumed command, opening up by six lengths as the field straightened for home.Off at 5-1, Belvoir Bay, who is owned by Team Valor International and Gary Barber, paid $12.20, $5.00 and $4.00.“It’s a good sensation,” said Prat, who was accompanied by his team of physical therapists in the Winner’s Circle. “My body healing is a gift.”A well beaten ninth in her U.S. debut going a mile on soft turf at Belmont Park Oct. 31, Belvoir Bay notched her third win from seven overall starts. With the Blue Norther winner’s share of $46,620, she increased her overall earnings to $88,831.Ridden by Drayden Van Dyke, 7-5 favorite Family Meeting paid $3.20 and $2.60, while pacesetting Sweet Queen, with Alex Solis up, paid $5.00 to show.Santa Anita will embark upon a special five-day holiday week of live racing on Wednesday, with first post time at 12:30 p.m. Admission gates open at 10:30 a.m.last_img read more